From the initial contact with Skywalker Roofing until the last nail is driven, you will be treated with the utmost respect, and every concern or question will be handled professionally. Our goal at Skywalker is to make your experience with our company as stress-free as possible. We strive to be the best in the industry through intense training, and we make follow-up calls to see how we are doing in the eyes of our customer base.
This is what you can expect with your Skywalker Experience:
initial Phone Call
You will be greeted in a professional and friendly manner.
We will assign a consultant to meet with you and your spouse to discuss your needs and expectations.
Meeting Our Consultant
Our consultant will arrive on time.
Our consultant will inspect your roof and gather information to find the best options for your project.
Our consultant will take the time to answer all your questions and be sure you have enough information to be able to make the best decision for you and your family.
Our consultant will share with you the many types of roofing options that are available.
Our consultant will cover payment options.
Our consultant can assist you in all paperwork to get your project started quickly.
Scheduling Process
After all paperwork has been completed you should receive a call from our project manager to schedule your job.
Our crews arrive on time (between 7—8AM).
Materials are normally delivered the day of install, but occasionally may arrive the day before.
There will be a Skywalker representative present during the install process to answer any questions you should have and to handle any concerns that may arise.
After your install is complete, our crew will conduct a thorough clean up in an attempt to leave your property just as it was before we arrived.
When your project is complete, we will conduct a walk around to ensure that you are pleased with all scopes of work and, if needed, we’ll make any necessary adjustments.
Payment is expected at this point, unless financing or other prior arrangements have been made.
Follow Up
After your job is complete, you should receive a call from our Customer Service Manager to make sure we have met your expectations. At this time, please share your experience with our company! We use this information from our customers to grade our staff and to make any changes necessary to ensure your experience with Skywalker is the best it can be.
Warranty
If you have purchased the Owens Corning Extended Warranty, you are now covered for the next 50 years. This means if you have an issue that is deemed to be a workmanship or manufacture defects, it’s covered for the next 50 years. Your warranty information should be in the mail to you as soon as the invoice is paid in full.
If you have not purchased the Extended Warranty, you will still be covered by the standard Skywalker Warranty that covers your project for five years.
