Frequently Asked Questions

Skywalker Roofing Company of North Carolina

It is always better if you are at home when we come out to quote your project. This allows us to do a complete and thorough evaluation of your needs that include having access to the attic space. Many things factor is when pricing a roofing project such as proper ventilation. Without it, your home could develop mold in the attic space that could possibly effect you and your family if left unattended. Therefore, we would like to have access to your attic to assure your home is properly ventilated. Proper ventilation is mandatory for our Manufacturer’s Warranty.

We occasionally have rotten wood when we install a new roof and having access to your attic allows us to give you a more accurate estimate factoring in the amount of wood we see that needs to be replaced. Although it may be impossible to find all damaged wood.
Our goal is to educate the customer and give them sufficient information to make the best decision for their family. We would like to show how Skywalker Roofing installs a roofing system and how all the components of this system work together to protect your home, giving you the last roof you’ll ever need. Instead of taking the easy out and coming by measuring your roof and sticking an estimate in your mailbox without having a clue what your needs truly are.

This is probably one of the most frequently asked questions….

Many times having the husband and wife present when we come out eliminates additional phone calls or another interruption to your schedule simply by getting questions from all parties involved out of the way in one visit. Not that we won’t come out as many times as required, but we want to make the overall process as easy and stress free as possible for the customer.

We are invited into customers’ homes every day and often find that if we give the information to one party without the other being present, it leads to another visit and another intrusion to your already busy schedule. We would like to eliminate that with one visit and give you enough information to make the best decision and guys honestly most of the time we have found that the ladies like to be a part of choosing the color. Over all the process is much smoother when both parties are involved. We’re able to let everyone know how the job will be scheduled, when the materials will arrive, the job supervisor’s name, and how the process will flow from start to finish. This allows both husband and wife to have a full understanding of what to expect from us throughout the entire process.

The phrase “roof warranty” can refer to several different kinds of warranties offered by different providers. Most roof leaks aren’t covered by standard home insurance, but some home insurers do make provisions for roof-related issues. There are also some add-on home warranty plans available for covering roof leaks and repairs in particular. In addition, roofing manufacturers typically offer their own materials warranties, and your local roofing contractor should have some level of workmanship warranty for services provided.

Unfortunately, yes, it can. Learning that you’ve unintentionally done something to void your roofing materials warranty is not a pleasant feeling, especially whenever you’re trying to get a problem with your roof addressed. The best way to avoid this unfortunate situation is to read over your policy and become familiar with any voiding circumstances for your warranty coverage.

There are a few notable issues you should be aware of when it comes to unintentionally voiding your roofing warranty. Here are some of the more common voiding circumstances:

  • Installing new shingles on top of the old ones
  • Improper roof installation
  • Adding certain roof fixtures and features
  • Mixing roofing materials from different manufacturers
  • Not providing adequate roof ventilation

Many property owners tend to confuse the manufacturer warranty (for products or materials), with the workmanship warranty offered by the roofing contractor. What the workmanship warranty usually promises is service in the event that the problem is the result of installer error. Contractor roof warranties don’t usually cover roofing materials, since these are covered separately by manufacturer warranties. However, if there is a problem with the materials themselves, most manufacturers will use the original installer to provide authorized materials warranty coverage.

Many roofing material manufacturers offer product warranties up to 25 years, or even 50 years in some cases. They can do so because their materials really are designed and engineered to last that long, or longer! Most modern roofing materials simply don’t fail prematurely under normal conditions. So, what does cause a roof to fail prematurely? Most of the time, a premature roof failure is almost always due to improper installation. The problem isn’t faulty materials; it’s poor workmanship! Up to 99% of all shingle leaks that occur during a roof’s normal lifespan are due to poor workmanship, not faulty shingles.

Call us Now or use our Quick Chat
Do You Have an Emergency?